I notice that I am more annoyed by problems when I am not the one that created them. Two examples would be
- Cleaning up someone else's mess is much more annoying than cleaning up my own
- When spelling autocorrect "fixes" a word that I typed in correctly fixing it annoys me much more than fixing words that I misspelled.
My second example alludes to the fact that this is a very important phenomenon to consider when automating a process. A user could be much more annoyed by fixing a mistake caused by the automation than they would have been doing the whole thing themselves.
I have been unable to find a name for this phenomenon or any research relating to it. Is it true in general? Is there a name for it that would point me towards some research?